Privacy Policy

1. Information We Collect

When you visit our website or interact with our online services, we may collect the following categories of information:

• Contact & Enquiry Form Data: When you submit a request via our contact forms, we collect your full name, email address, telephone number, the category of support requested (child, elderly, disability, or family support), preferred service of interest, and your message description.
• Careers & Recruitment Data: When submitting an employment inquiry, we collect your contact information, areas of experience, shift availability, and any uploaded resume or CV documents (.pdf, .doc, .docx).
• Technical & Log Data: For website security, fraud prevention, and rate-limiting purposes, our servers automatically record basic network requests including your IP address, browser user-agent, and submission timestamps.

2. How We Use Your Information

We use the personal information collected exclusively for legitimate community support and operational purposes, including:

• Responding directly to your questions, support inquiries, and consultation requests.
• Reviewing employment inquiries and assessing prospective support workers.
• Maintaining internal communication records and scheduling discussions.
• Protecting our website infrastructure against automated spam, abuse, or unauthorized access.

We never sell, rent, lease, or monetize personal information. Your information is never transferred to third-party advertisers or data brokers.

3. Resume & Document Upload Handling

Documents uploaded through our careers form are subjected to strict validation:

• File formats are restricted to approved document extensions (.pdf, .doc, .docx) with a maximum file size of 5 MB.
• Uploaded files are renamed with secure random identifiers and stored in a private directory located outside the public web root.
• Files are accessible only to authorised recruitment personnel and are deleted in accordance with data retention schedules.

4. Data Security & Technical Safeguards

We employ technical and organizational safeguards designed to protect personal information against accidental loss, unauthorized access, alteration, and misuse. These measures include:

• HTTPS/TLS encrypted web communication.
• Cross-Site Request Forgery (CSRF) token validation on all public forms.
• Honeypot protection and submission rate limiting.
• Secure server storage permissions.

5. Consent & Your Rights

By submitting an inquiry or career application through our website, you consent to the collection and handling of your details as described in this policy. You have the right to:

• Inquire what personal details we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your inquiry or career submission from our records.

To exercise any of these rights, please contact our team using the verified details below.